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Placing An Order

Ordering from OrtronicsProducts.com is easy. Whenever you see equipment available to order, you will also see a button titled Buy Now!. Simply enter the quantity you would like to order, select any options that may be available and click on that button. Your shopping cart will be displayed after each item is added so that you can review your order. When you have finished adding items to your shopping cart, simply select Check Out and fill out the proceeding forms.



After placing an order

After placing your order an automated email confirmation is sent immediately to the email address entered in the billing information. When your order is processed OrtronicsProducts.com will send an email confirmation to the email address entered in the billing information. When your order is shipped an email shipping confirmation will be sent to the email address entered in the shipping information.


Each email sent includes a link to a printable invoice PDF file. By clicking on the link you may immediately receive your printable invoice suitable for most reimbursement requirements. Viewing PDF documents requires the free Adobe® Acrobat® Reader version 4.0 or greater. If you don't already have it installed, you will need to download and install it before using Acrobat documents.



Sales Taxes

Residents of California please add 7.25% sales tax to your order (7.75% for residents of Orange County, CA). Purchasers from outside the United States are responsible for all taxes and duties levied by the country where the item(s) are being shipped.



Orders shipped outside the US

All international orders are shipped at the discretion of TWAcomm.com via UPS, FedEx, or Priority Mail by the United States Postal Service, unless specifically requested by the customer. All orders shipped to locations outside of the US requiring waybills will be subject to a $50.00 waybill charge. TWAcomm.com will not be responsible for any import duty, import tax, customs fees or any other expenses levied upon delivery of any equipment shipped by TWAcomm.com to any country other then the United States of America. Such fees are the sole responsibility of the receiver to satisfy any cost associated with said shipment.



Payment Methods Available

We offer your choice of Credit Cards (VISA, Master Card, American Express, or Government IMPAC), prepayment by check or money order.


If you would like to prepay your order by mailing a check please mail your check to our mailing address. If you would like to prepay your order by wire transfer or direct deposit please see below for additional instructions.


US Corporations and Government Personnel Abroad: US Corporations and Government personnel doing business outside of the US who wish to pay via American Express or Government IMPAC card may do so by submitting credit card information.


Domestic & International Wire Transfers: Wire transfers may be initiated for all orders. Upon completing an order with wire transfer selected as the method of payment an email will be sent with banking information. Banking information may also be requested by sending an email to Billing@TWAcomm.com or use our online form. Please initiate your wire transfer as soon as possible. $40.00 must be added to your order to cover bank charges for wire transfer of your payment. Orders with wire transfer as payment method are cancelled within 14 days if the transfer is not received.


Walk-in Direct Deposits for Same Day Shipping: For fast order processing when a credit card is not available or not permitted bank deposits may be made. Upon completing an order with wire transfer selected as the method of payment request direct deposit payment information by sending an email to Billing@TWAcomm.com or use our online form. When the deposit is made email or call immediately with information on the deposit so that your order can be processed without delay. Please initiate your bank deposit as soon as possible. Orders with wire transfer as payment method are cancelled within 14 days if the transfer is not received.


Corporate and Government Accounts: Major Corporate and Government Accounts may also be established. To inquire regarding establishing a corporate or government account please review our online application form and call our Corporate Accounts Department at 877-389-0000 x201.



Shipping

Once you complete your order, you will receive your first email confirmation. If for any reason you do not receive an email once your order is placed, please contact us at customerservice@twacomm.com, or via phone at (714) 536-4550 (extension 2) and reference your order number. You may cancel your order within 30 minutes. Due to the highly automated nature of our system, TWAComm.com cannot guarantee any order changes or cancellations after this 30 minute period.


Most items are shipped via United Parcel Service (UPS), Federal Express (FedEx) or United States Postal Service (USPS). Some large items may be forwarded via motor freight carrier. All orders received before 12:30 Noon PST (business days) are processed and shipped the same day (based on product availability). All other orders maybe processed later on the same day, but shipped on the next business day.


Shipping charges on most orders are set at a fixed rate by our systems. These charges are not the actual shipping charges charged by the carrier but a discounted amount charged to our customers as a convenience. Heavier shipments are determined by the weight of the items and the dimensional weights charged by UPS/FedEx/USPS. All shipping charges will be shown in your shopping cart after you have entered your zip code/postal code. Additional charges will be added for shipping outside the 48 contiguous states of the USA. Should any additional shipping cost apply, TWAcomm.com will send you an email or call you requesting confirmation of such additional charges prior to shipping.


Refused Shipment by Customer: If you have placed an order and TWAcomm.com has shipped the product, in the event that the receiver refuses the shipment for any reason the customer will be responsible for the true shipping cost charged by the carrier to his/her location as well as the return shipment to TWAcomm.com. Once the carrier has returned the equipment to TWAcomm.com, credit will be issued to the customer's credit card account less a 10% restocking fee and the actual shipping charges by the carrier. The flat rate shipping charge on your order is not the actual shipping charge by the carrier, but a discounted charge provided by TWAcomm.com to its customers.


Errors in shipping: It is the customer's responsibility to confirm when placing their order online or by phone that the desired method is selected and confirmed. TWAcomm will not be responsible for errors entered by the customer after the order has been confirmed by email. TWAcomm.com makes its best efforts to ship the customers order as they so wish and have selected. On occasion, an error may occur by the TWAcomm.com shipping department whereas the method in which the customer has selected correctly is not entered. In the event this occurs, a credit between the method selected and the actual delivery time of the shipment will be credited to the customer's account after TWAcomm.com has received confirmed delivery from the carrier. For instance, if a customer orders a package Next Day Air with delivery by 12:00PM local time, and the package is not delivered until the next day, a credit between the charges for Next Day Air AM Delivery and 2-Day Air delivery will be credited to the customers account or credit card. The credit will appear within 24 hours of notification request. At no time will credit in full be issued unless the carrier has lost the package and TWAcomm.com has opened a claim.


Equipment Damaged during Shipment: TWAcomm.com and its vendors / suppliers make their best efforts to package your shipment to protect it from any damage that may occur from normal shipping methods. From time to time damage may occur from our normal carriers and is out of the control of TWAcomm.com. All packages are shipped fully insured by TWAcomm.com through its normal carriers and TWAcomm.com must report any damage in a timely manner to be reimbursed for damages caused by the carrier. It is the customer's responsibility to inform TWAcomm.com by calling 714-536-4550, press 2 for customer service or emailing us at CustomerService@TWAcomm.com within FIVE (5) Business Days of any damaged equipment received. It is always best to refuse any package received that appears to be damaged and have the carrier note rejection due to damage. TWAcomm.com may be required at the time of opening a claim with the carrier to produce the package for inspection. PLEASE keep all packaging and containers/boxes for the inspector. The customer must cooperate with TWAcomm.com and the carrier to expedite the claim. Credit will be issued to the customer once the carrier has accepted the claim and the carrier agrees to pay for the damage. NO CLAIM FOR DAMAGED SHIPMENTS OR EQUIPMENT WILL BE ACCEPTED BY TWACOMM.COM AFTER FIVE (5) WORKING DAYS OF RECEIPT BY CUSTOMER OR PROOF OF DELIVERY CONFIRMED BY THE CARRIER TO THE CUSTOMER.


Address Corrections: If a customer enters an order with the incorrect delivery information (i.e. Wrong Address, No Suite Number, No Floor Number, No Company Name or Wrong Zip Code) and TWAcomm.com is billed for an "Address Correction" by the carrier, the customer agrees to have the credit card on file with TWAcomm.com charged a $12.35 Address Correction Fee to off-set the charges assessed by the carrier. The customer will be notified by email from our customer service department of this correction and charge.


Other shipping arrangements may be made upon request. If desired please add such requests in the Comments box on the order form.



Lost Shipment / Undelivered Shipments

In the event a shipment to you has been lost or misdelivered, it is your responsibility to notify our customer service department within 21 days of your order date and inform us that you have not received your goods in a timely fashion. Claims for lost shipments must be made with the carrier and it is imperative that you inform us within this amount of time. Any claims for lost shipments or equipment not delivered must be made within these twenty-one (21) days or no credit will be issued to the customer or credit card holder. Any Claims outside of 30 days will be denied and TWAcomm.com, Inc. will not be held responsible for any reimbursements of any costs.

Once a claim has been approved, the payment will be processed. TWAcomm.com will credit the credit card of the cardholder or reship the equipment as requested by the customer within five (5) business days. In the event the equipment was purchased by cash, check, wire transfer or money order (Pre-Paid), typically, claim checks are mailed to the shipper's billing address on file three to five business days (3-5) after TWAcomm.com receives the payment from the carrier. In the event the claim is not approved for payment, TWAcomm.com will contact the purchaser.




Orders for Resale

Orders shipped within California for resale may not be subject to sales tax if for resale purposes. When placing an order for equipment that will be resold, please click here and download the California Resale Certificate. After completing the form please print it, sign it and fax it to us at 714-960-8095. Upon review and acceptance the sales tax on your order will be cleared and your order will be shipped. Credit for California Sales Tax must be issued the same month in which it was changed in the event an error occurred charging sales tax. No Credit will be issued after the month in which the purchase was made. The California Franchise Tax Board allows for you to report tax paid in conjunction with operating your business and to deduct it from your current reporting period.



 
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OrtronicsProducts.com, an online retailer of Legrand products, is a leading provider of phone systems. We specialize in cable management, surface raceway, faceplates and inserts. All orders, small or large, are welcomed with no minimum order requirements.
GSA, Visa, MasterCard, and American Express Credit Cards Accepted
This site is not affiliated with Legrand North America, Inc. or any of its subsidiaries. Legrand North America, Inc. ("LNA") trademarks include the logos of all LNA's companies and other designs and logos owned and used by LNA, as well as LNA product and service names. . As used herein, "LNA" includes all affiliated companies, including Cablofil Inc., On-Q Inc., Ortronics, Inc., Legrand Home Systems, Inc. (formerly OnQ Inc. and Vantage Controls, Inc.), Legrand Canada, Inc., The Watt Stopper, Inc., and The Wiremold Company. All logos displayed on this page are registered trademarks with their respective organizations.
Copyright © 1997 - 2014 TWAcomm.com, Inc. All rights reserved. - 8/1/2014 6:52:50 AM - v.8.0.15